Services Header

Complaints Policy

  • home
  • /
  • Complaints Policy

 

Complaints Policy

The City Vet Clinic aims to provide you and your pet with the best possible service and care. We would appreciate having your feedback, comments, and suggestions directly so we can endeavor to improve and make our service more suited to your needs. We will take your comments seriously and will want to know how we can help.

If you have an undesirable experience with one of our staff members, our services, or with our facility, please let us know:

The City Vet Clinic aims to provide you and your pet with the best possible service and care. We would appreciate having your feedback, comments, and suggestions directly so we can endeavor to improve and make our service more suited to your needs. We will take your comments seriously and will want to know how we can help.

  • In the first instance, tell the person in charge of your pet’s care – they may be able to resolve your concern right there and then. If they are not available, please discuss your concerns with any members of our management team who are also happy
  • to help – we would rather talk to you about it now.
    Alternatively, you are welcome to write to us. Please address all correspondence to our management team directly
  • by completing the form below.
COMPLAINT FORM

    In general, if you have a concern, it is best to raise it as soon as possible – this will make it easier for us to investigate and resolve any matters. If any of our staff were involved, it would be helpful if you can provide us with their names.

    We will treat any point you raise in confidentiality. Upon receiving your letter, we will aim to contact you to find out more the issue. We may need to investigate the matter further before being able to reach a conclusion; if that is the case, we will do our best to look into it as quickly as possible and will reply to you as soon as we are able.

    In normal circumstances, we would aim to have addressed your complaint within 3 business days of receiving it.

    Thank you for taking the time to give us your thoughts.

    Book An Appointment Background

    book an appointment

      News Letter Shape Patrens

      Follow Us On Instagram

        Arrow News Letter
        🩺 Give your pet the best care they deserve!

For only 300 AED, get a comprehensive consultation paired with a CBC test🩸at City Vet Clinic UAE. The CBC test plays a crucial role in detecting potential health issues early on, ensuring your pet's vitality and happiness. Schedule your appointment now at the nearest branch!📞 8003990 🐾 -Offer valid until the end of April-
"Al Wasl - Warqa- Mirdif - Meydan -Jvt - Khalifa city - Al Ain- Al Barsha mall” 

*****Terms & Conditions Apply

#petstagram #cityvetpets #vetclinic #petlover #cats #vetdubai #consultation #catlife #vetcliniclife #pets #petcare #catmom #uaeanimals #dogmom #petmom #uae #dog #pet #april #offer #cbc #consultation #discounts

        🩺 Give your pet the best care they deserve!

        For only 300 AED, get a comprehensive consultation paired with a CBC test🩸at City Vet Clinic UAE. The CBC test plays a crucial role in detecting potential health issues early on, ensuring your pet`s vitality and happiness. Schedule your appointment now at the nearest branch!📞 8003990 🐾 -Offer valid until the end of April-
        "Al Wasl - Warqa- Mirdif - Meydan -Jvt - Khalifa city - Al Ain- Al Barsha mall”

        *****Terms & Conditions Apply

        #petstagram #cityvetpets #vetclinic #petlover #cats #vetdubai #consultation #catlife #vetcliniclife #pets #petcare #catmom #uaeanimals #dogmom #petmom #uae #dog #pet #april #offer #cbc #consultation #discounts
        ...

        Protect your pet's dental health for a brighter tomorrow!🦷🐾

Did you know that dental issues can lead to serious health concerns for your furry friend? Ensure their well-being by booking a dental surgery appointment at the nearest branch before April ends. and we'll refund your checkup fee.. 

Act now to safeguard your pet's smile and overall health!📞 8003990🐾🦷
"Al Wasl - Warqa- Mirdif - Al Barsha- Meydan -Jvt - Khalifa city - Al Ain"
#vet #petstagram #dubai #vetcliniclife #catstagram #catlover #petsofinstagram #vetclinic #petlover #cats #cityvetpets #catlife #petlovers #dxb #pets #consultation #uaeanimals #petcare #catmom #vetdubai #uae #petdental #catsofinstagram #pet #dentalcare #dog  #doglover #dogdubai #april

        Protect your pet`s dental health for a brighter tomorrow!🦷🐾

        Did you know that dental issues can lead to serious health concerns for your furry friend? Ensure their well-being by booking a dental surgery appointment at the nearest branch before April ends. and we`ll refund your checkup fee..

        Act now to safeguard your pet`s smile and overall health!📞 8003990🐾🦷
        "Al Wasl - Warqa- Mirdif - Al Barsha- Meydan -Jvt - Khalifa city - Al Ain"
        #vet #petstagram #dubai #vetcliniclife #catstagram #catlover #petsofinstagram #vetclinic #petlover #cats #cityvetpets #catlife #petlovers #dxb #pets #consultation #uaeanimals #petcare #catmom #vetdubai #uae #petdental #catsofinstagram #pet #dentalcare #dog #doglover #dogdubai #april
        ...

        Get your pet travel-ready for the upcoming holiday season! Enjoy a 10% discount on Health Certificates including consultation fees and ensure a smooth journey for your furry friend during the Eid holidays. 

Book now at the nearest branch and travel stress-free! 8003990🐾✈
"Al Wasl - Warqa- Mirdif - Al Barsha- Meydan -Jvt - Khalifa city - Al Ain"
#PetTravel #eidholiday  #vetdubai #petcare #dogmomlife #cats #petsofinstagram #vetclinic #petstagram #consultation #catstagram #uaeanimals #petlover #pets #petlovers #dubai #catlover #vet #vetcliniclife #cityvetpets #pettravel #holiday #holidays #travel #travelgram  #abudhabi

        Get your pet travel-ready for the upcoming holiday season! Enjoy a 10% discount on Health Certificates including consultation fees and ensure a smooth journey for your furry friend during the Eid holidays.

        Book now at the nearest branch and travel stress-free! 8003990🐾✈
        "Al Wasl - Warqa- Mirdif - Al Barsha- Meydan -Jvt - Khalifa city - Al Ain"
        #PetTravel #eidholiday #vetdubai #petcare #dogmomlife #cats #petsofinstagram #vetclinic #petstagram #consultation #catstagram #uaeanimals #petlover #pets #petlovers #dubai #catlover #vet #vetcliniclife #cityvetpets #pettravel #holiday #holidays #travel #travelgram #abudhabi
        ...

        Happy Mother's Day to all the amazing pet moms! Your love and care mean the world to your furry companions. 🐾💕

 #petlovers #petsofinstagram #cats #dxb #catstagram #catlover #consultation #catlife #pets #vetdubai #uaeanimals #petstagram #dubai #vetclinic #petlover #petmom #petmoms #petmommy #dogmom #dogmomlife #catmom #catmoms #mother #motherlove #motherday

        Happy Mother`s Day to all the amazing pet moms! Your love and care mean the world to your furry companions. 🐾💕

        #petlovers #petsofinstagram #cats #dxb #catstagram #catlover #consultation #catlife #pets #vetdubai #uaeanimals #petstagram #dubai #vetclinic #petlover #petmom #petmoms #petmommy #dogmom #dogmomlife #catmom #catmoms #mother #motherlove #motherday
        ...

        CVC Nurse's Duty: One Task, Total Care🧡🐾

#petlovers #puppies #petcare #pets #vet #petsofinstagram #petlover #consultation #petstagram #vetcliniclife #vetclinic #dubai #catmom #vetdubai #uaeanimals #catlover #cats #catlife #cityvetpets

        CVC Nurse`s Duty: One Task, Total Care🧡🐾

        #petlovers #puppies #petcare #pets #vet #petsofinstagram #petlover #consultation #petstagram #vetcliniclife #vetclinic #dubai #catmom #vetdubai #uaeanimals #catlover #cats #catlife #cityvetpets
        ...

        🦷 Smile Bright! 

🌟 Celebrate World Oral Health Day with us!🌎🦷 Enjoy 30% off dental services from March 15 to March 31 at all CVC branches🧡🐾..

Take a step towards a healthier smile today and Book now at your nearest clinic!📞 8003990

*****Terms & Conditions apply 

 #dog #uae #dogmom #doglover #puppies #petsofinstagram #petlover #dogsofuae #vetclinic #petlovers #petcare #pets #vet #catstagram #petstagram #vetcliniclife #consultation #dubai #dxb #petdental #petdentalcare #petdentalhealth #petdental #discount #petsmiles #worldoralhealthday #petoralcare #DogDentalCare #catdental  #abudhabi

        🦷 Smile Bright!

        🌟 Celebrate World Oral Health Day with us!🌎🦷 Enjoy 30% off dental services from March 15 to March 31 at all CVC branches🧡🐾..

        Take a step towards a healthier smile today and Book now at your nearest clinic!📞 8003990

        *****Terms & Conditions apply

        #dog #uae #dogmom #doglover #puppies #petsofinstagram #petlover #dogsofuae #vetclinic #petlovers #petcare #pets #vet #catstagram #petstagram #vetcliniclife #consultation #dubai #dxb #petdental #petdentalcare #petdentalhealth #petdental #discount #petsmiles #worldoralhealthday #petoralcare #DogDentalCare #catdental #abudhabi
        ...

        🌐 March 14th: World Kidney Disease Day 🌐

Elevate your kidney health! 🤍 Enjoy a 20% discount on Kidney Function Lab Tests & Kidney Checkup at all CVC clinics from March 12th to March 19th. 

Your well-being matters! 🩸✨ Book your appointment now at the nearest CVC  8003990

***Terms and Conditions Apply
#CVCHealth #WorldKidneyDiseaseDay #KidneyCheckup #dogsofuae #dxb #petlovers #petlover #petsofinstagram #vetclinic #petstagram #vetcliniclife #catstagram #uae #petcare #vet #dogmom #doglover #puppies #pets #dog #consultation #catsofinstagram #pet #dogsofinstagram #seniordog #seniordogsofinstagram #seniorpet #seniorcat #world

        🌐 March 14th: World Kidney Disease Day 🌐

        Elevate your kidney health! 🤍 Enjoy a 20% discount on Kidney Function Lab Tests & Kidney Checkup at all CVC clinics from March 12th to March 19th.

        Your well-being matters! 🩸✨ Book your appointment now at the nearest CVC 8003990

        ***Terms and Conditions Apply
        #CVCHealth #WorldKidneyDiseaseDay #KidneyCheckup #dogsofuae #dxb #petlovers #petlover #petsofinstagram #vetclinic #petstagram #vetcliniclife #catstagram #uae #petcare #vet #dogmom #doglover #puppies #pets #dog #consultation #catsofinstagram #pet #dogsofinstagram #seniordog #seniordogsofinstagram #seniorpet #seniorcat #world
        ...

        Rain or shine, our dedicated team is on their way to ensure your pets are well taken care of. 🌧️

 #vetcliniclife #petstagram #petlover #pet #doglover #catsofinstagram #petcare #catstagram #pets #petfriendly #vetclinic #vet #uae #puppies #dxb #petsofinstagram #consultation #dog #dogsofuae #dogmom #dogs #dubai #cat #catmomlife #uaeanimals #puppylove #doglovers #onlineconsultation #badweather #rainyweather☔️

        Rain or shine, our dedicated team is on their way to ensure your pets are well taken care of. 🌧️

        #vetcliniclife #petstagram #petlover #pet #doglover #catsofinstagram #petcare #catstagram #pets #petfriendly #vetclinic #vet #uae #puppies #dxb #petsofinstagram #consultation #dog #dogsofuae #dogmom #dogs #dubai #cat #catmomlife #uaeanimals #puppylove #doglovers #onlineconsultation #badweather #rainyweather☔️
        ...