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Complaints Policy

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Complaints Policy

The City Vet Clinic aims to provide you and your pet with the best possible service and care. We would appreciate having your feedback, comments, and suggestions directly so we can endeavor to improve and make our service more suited to your needs. We will take your comments seriously and will want to know how we can help.

If you have an undesirable experience with one of our staff members, our services, or with our facility, please let us know:

The City Vet Clinic aims to provide you and your pet with the best possible service and care. We would appreciate having your feedback, comments, and suggestions directly so we can endeavor to improve and make our service more suited to your needs. We will take your comments seriously and will want to know how we can help.

  • In the first instance, tell the person in charge of your pet’s care – they may be able to resolve your concern right there and then. If they are not available, please discuss your concerns with any members of our management team who are also happy
  • to help – we would rather talk to you about it now.
    Alternatively, you are welcome to write to us. Please address all correspondence to our management team directly
  • by completing the form below.
COMPLAINT FORM

    In general, if you have a concern, it is best to raise it as soon as possible – this will make it easier for us to investigate and resolve any matters. If any of our staff were involved, it would be helpful if you can provide us with their names.

    We will treat any point you raise in confidentiality. Upon receiving your letter, we will aim to contact you to find out more the issue. We may need to investigate the matter further before being able to reach a conclusion; if that is the case, we will do our best to look into it as quickly as possible and will reply to you as soon as we are able.

    In normal circumstances, we would aim to have addressed your complaint within 3 business days of receiving it.

    Thank you for taking the time to give us your thoughts.

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        Early morning consultations: The struggle is real 😴🐶

#dogsofinstagram #dogsdubai #dogsofuae #dogs #doglover #dogmom #doglife #vet #vetclinic #vetcliniclife #consultation #early #morning #pet #petlovers #petlover #petfriendly #dubai🇦🇪 #dxb #dxblife🇦🇪 #uae #uaelife #pov

        Early morning consultations: The struggle is real 😴🐶

        #dogsofinstagram #dogsdubai #dogsofuae #dogs #doglover #dogmom #doglife #vet #vetclinic #vetcliniclife #consultation #early #morning #pet #petlovers #petlover #petfriendly #dubai🇦🇪 #dxb #dxblife🇦🇪 #uae #uaelife #pov
        ...

        Welcome to City Vet clinics🏥

Enjoy a 20% discount on your pet's first consultation at any of our branches.Let's ensure a happy and healthy journey together.🧡🐾

Book now at the nearest City Vet location!📞🐾

Al Wasl Branch: 043883990
Al Barsha Mall Branch: 042514380
JVT Branch: 048747254
Al Warqaa Branch: 043552751
Mirdiff Branch: 042886653 
Meydan Branch: 045483476
Abu Dhabi Branch: 0556106104
Al Ain Branch: 037665575

#dog #dogmom #dogmomlife #catmom #catmomlife #cat #catstagram #catsofinstagram #dog #dogsofinstagram #dogsdubai #puppylife #puppylove #puppies #puppiesofinstagram #offer #welcome #vetclinic #vetdubai #dxb #uaeanimals #uae #consultation #pet #petsofinstagram #petcare #petlovers #petsuae #petlover

        Welcome to City Vet clinics🏥

        Enjoy a 20% discount on your pet`s first consultation at any of our branches.Let`s ensure a happy and healthy journey together.🧡🐾

        Book now at the nearest City Vet location!📞🐾

        Al Wasl Branch: 043883990
        Al Barsha Mall Branch: 042514380
        JVT Branch: 048747254
        Al Warqaa Branch: 043552751
        Mirdiff Branch: 042886653
        Meydan Branch: 045483476
        Abu Dhabi Branch: 0556106104
        Al Ain Branch: 037665575

        #dog #dogmom #dogmomlife #catmom #catmomlife #cat #catstagram #catsofinstagram #dog #dogsofinstagram #dogsdubai #puppylife #puppylove #puppies #puppiesofinstagram #offer #welcome #vetclinic #vetdubai #dxb #uaeanimals #uae #consultation #pet #petsofinstagram #petcare #petlovers #petsuae #petlover
        ...

        🐾 Love in Every Paw Print! 🐾

This Valentine's, treat your pet to:

🩺 Wellness check-ups at heartwarming prices
🛁 Spa day for a pampered fur-shionista
🍖 Delicious treats to make tails wag

Spread love at City Vet🧡🐾…
Book your appointment now!
Al Wasl Branch: 043883990
Al Barsha Mall Branch: 042514380
JVT Branch: 048747254
Al Warqaa Branch: 043552751
Mirdiff Branch: 042886653
Meydan Branch: 045483476
Abu Dhabi Branch: 0556106104
Al Ain Branch: 037665575

 #catlife #vetexpert #doglover #vetclinic #vet #veterinarymedicine #vaccine #petsofinstagram #catlover #catstagram #dog #uae #catsofinstagram #pets #petstagram #animallover #dogs #doglife #cityvetpets #petshop #birdsofinstagram #spayandneuter #dubai🇦🇪 #doglovers #vetclinics #dogsofinstagram #2024 #valentines #valentineday #valentine

        🐾 Love in Every Paw Print! 🐾

        This Valentine`s, treat your pet to:

        🩺 Wellness check-ups at heartwarming prices
        🛁 Spa day for a pampered fur-shionista
        🍖 Delicious treats to make tails wag

        Spread love at City Vet🧡🐾…
        Book your appointment now!
        Al Wasl Branch: 043883990
        Al Barsha Mall Branch: 042514380
        JVT Branch: 048747254
        Al Warqaa Branch: 043552751
        Mirdiff Branch: 042886653
        Meydan Branch: 045483476
        Abu Dhabi Branch: 0556106104
        Al Ain Branch: 037665575

        #catlife #vetexpert #doglover #vetclinic #vet #veterinarymedicine #vaccine #petsofinstagram #catlover #catstagram #dog #uae #catsofinstagram #pets #petstagram #animallover #dogs #doglife #cityvetpets #petshop #birdsofinstagram #spayandneuter #dubai🇦🇪 #doglovers #vetclinics #dogsofinstagram #2024 #valentines #valentineday #valentine
        ...

        For valuable insights into pet safety during Valentine's Day, tune in at 4 pm at a famous radio show sponsored by @purinaarabia "PETS&VETS" on Dubai Eye as Dr. Jean Chalhoub from The City Vet Clinic shares expert advice . 

Join the discussion to learn how to safeguard your pets from the potential hazards posed by chocolate and sweets, Valentine's toys, and FESTIVE FLOWERS.🐶🐱🐾🧡

Celebrate this Valentine's Day with not just love but also with a commitment to the well-being of our furry friends.🐾🧡

 #petsofinstagram #petstagram #catsofinstagram #catlover #vetexpert #ExpertCare #vetclinic #doglife #pets #catlife #animallover #uae #veterinarymedicine #catstagram #vet #petsagram #dog #vaccine #dogs #doglover #valentine #valentinesgift #valentines #dubai #dubairadio #radio

        For valuable insights into pet safety during Valentine`s Day, tune in at 4 pm at a famous radio show sponsored by @purinaarabia "PETS&VETS" on Dubai Eye as Dr. Jean Chalhoub from The City Vet Clinic shares expert advice .

        Join the discussion to learn how to safeguard your pets from the potential hazards posed by chocolate and sweets, Valentine`s toys, and FESTIVE FLOWERS.🐶🐱🐾🧡

        Celebrate this Valentine`s Day with not just love but also with a commitment to the well-being of our furry friends.🐾🧡

        #petsofinstagram #petstagram #catsofinstagram #catlover #vetexpert #ExpertCare #vetclinic #doglife #pets #catlife #animallover #uae #veterinarymedicine #catstagram #vet #petsagram #dog #vaccine #dogs #doglover #valentine #valentinesgift #valentines #dubai #dubairadio #radio
        ...

        🐾 Community Care Alert! Our City Vet Al Barsha Mall branch presents TNR Week from Jan 17th to Jan 24th—with special rates: AED 100 for castration and AED 150 for spaying. Act now for a caring community! 🌟

📞 Call us at 042514380 for appointments or send us a DM.

******Terms and conditions apply
 #dubai🇦🇪 #dog #catlife #doglife #veterinarymedicine #vetclinic #catsofinstagram #catstagram #vet #catlover #tnr #spay #spayandneuter #neuter #tnrweek #offer #cityvetpets #uae #animallover #albarshamall #albarshadubai #animallovers #animalrescue

        🐾 Community Care Alert! Our City Vet Al Barsha Mall branch presents TNR Week from Jan 17th to Jan 24th—with special rates: AED 100 for castration and AED 150 for spaying. Act now for a caring community! 🌟

        📞 Call us at 042514380 for appointments or send us a DM.

        ******Terms and conditions apply
        #dubai🇦🇪 #dog #catlife #doglife #veterinarymedicine #vetclinic #catsofinstagram #catstagram #vet #catlover #tnr #spay #spayandneuter #neuter #tnrweek #offer #cityvetpets #uae #animallover #albarshamall #albarshadubai #animallovers #animalrescue
        ...

        City vet branches prepping for a festive season!🎄✨

 #dog #dogs #dogmom #doglover #dogsofinstagram #doglife #doglovers #dogsofinstagram #cat #cats #CatLife #catlove #catlife #catlover #catstagram #catlovers #catsofinstagram #exoticpets #exotic #merrychristmas #merrychristmas🎄 #christmas #christmastime #christmastree #dubai #dubai🇦🇪 #dubailife #dubaï #abudhabi #vet

        City vet branches prepping for a festive season!🎄✨

        #dog #dogs #dogmom #doglover #dogsofinstagram #doglife #doglovers #dogsofinstagram #cat #cats #CatLife #catlove #catlife #catlover #catstagram #catlovers #catsofinstagram #exoticpets #exotic #merrychristmas #merrychristmas🎄 #christmas #christmastime #christmastree #dubai #dubai🇦🇪 #dubailife #dubaï #abudhabi #vet
        ...

        🎄✨ Warmest Wishes from City Vet Clinic! 🎅🐾

Sending joy, peace, and furry cuddles your way this Christmas. Please note our special holiday hours:

Al Wasl: Dec 24 & 25: 8 AM- 7 PM
Al Barsha: Dec 24: 9 AM - 6 AM, Dec 25: 12 PM - 9 PM
Meydan: Dec 24 & 25:  9 AM - 6 PM
JVT: Dec 24 & 25: 9 AM - 6 PM
Mirdif & Al Warqa: Dec 24 & 25: 9 AM - 6 PM
Abu Dhabi: Dec 24: 8 AM-7 PM, Dec 25: 8 AM -10 PM
Al Ain: Dec 24: 9 AM - 6 PM, Dec 25: 12 PM- 9 PM

May your celebrations be merry and bright!

City Vet Clinic Team 🐾🎁

 #dog #dogs #dogmom #doglover #dogsofinstagram #doglife #doglovers #dogsofinstagram #cat #cats #CatLife #catlove #catlife #catlover #catstagram #catlovers #catsofinstagram #exoticpets #exotic #merrychristmas #merrychristmas🎄 #christmas #christmastime #christmastime #dubai #dubai🇦🇪 #dubailife #dubaï #abudhabi #vet

        🎄✨ Warmest Wishes from City Vet Clinic! 🎅🐾

        Sending joy, peace, and furry cuddles your way this Christmas. Please note our special holiday hours:

        Al Wasl: Dec 24 & 25: 8 AM- 7 PM
        Al Barsha: Dec 24: 9 AM - 6 AM, Dec 25: 12 PM - 9 PM
        Meydan: Dec 24 & 25: 9 AM - 6 PM
        JVT: Dec 24 & 25: 9 AM - 6 PM
        Mirdif & Al Warqa: Dec 24 & 25: 9 AM - 6 PM
        Abu Dhabi: Dec 24: 8 AM-7 PM, Dec 25: 8 AM -10 PM
        Al Ain: Dec 24: 9 AM - 6 PM, Dec 25: 12 PM- 9 PM

        May your celebrations be merry and bright!

        City Vet Clinic Team 🐾🎁

        #dog #dogs #dogmom #doglover #dogsofinstagram #doglife #doglovers #dogsofinstagram #cat #cats #CatLife #catlove #catlife #catlover #catstagram #catlovers #catsofinstagram #exoticpets #exotic #merrychristmas #merrychristmas🎄 #christmas #christmastime #christmastime #dubai #dubai🇦🇪 #dubailife #dubaï #abudhabi #vet
        ...